IT Analyst (IT Support, Windows, ServiceNow, Citrix, VPN, LAN-WAN, Mobile Technologies) in New York City 

6+ years of Experience 

POSITION: IT Analyst (IT Support, Windows, ServiceNow, Citrix, VPN, LAN-WAN, Mobile Technologies)

LOCATION: New York City

SALARY: Excellent Compensation with benefits + Bonus

DURATION: Full-Time – ONSITE

SKILLS: IT Analyst, IT Support, ServiceNow, Citrix, VPN, LAN-WAN, Mobile Technologies, Professional Services 

DESCRIPTION:

Seeking a Senior IT Analyst to provide high-level technical support and deliver seamless technology solutions across their various locations. This role is hands-on and customer-facing, ideal for a proactive, detail-oriented professional passionate about supporting a dynamic environment and ensuring reliable technology performance firm wide. 

KEY RESPONSIBILITIES:

•             Provide Expert Technical Support: Serve as a first point of contact for IT support requests, delivering timely and high-quality solutions for software, hardware, and networking issues.

•             Facilitate Meeting Technology: Support video conferences, client meetings, and presentations, ensuring flawless setup and execution across platforms and offices.

•             System Maintenance & Deployment: Install, configure, and maintain firm-standard software and hardware; ensure all office computers, printers, and devices are fully operational.

•             Collaborate Firm wide: Partner with IT and administrative teams on meeting logistics, event technology, and firm wide initiatives.

•             Manage Assets & Tickets: Maintain accurate asset tracking and utilize ServiceNow to document, escalate, and resolve all IT service requests efficiently.

•             Security & Compliance: Enforce firm data security standards, assist in managing network maintenance, and promote best practices for mobile and remote access tools (Citrix, VPN, iOS).

•             Project Support: Participate in IT rollouts, upgrades, and training to drive technology adoption and continuous improvement.

•             Customer Service Excellence: Act as a trusted IT partner to attorneys and staff, ensuring clear communication, reliable follow-up, and outstanding end-user experience.

 QUALIFICATIONS: 

•             6+ years of IT support experience in software, hardware, and networking technologies; law firm or professional services experience.

•             Advanced proficiency in Microsoft Windows, Office Suite, Teams, ServiceNow, Citrix, and VPN tools.

•             Strong working knowledge of LAN/WAN systems, iManage, mobile technologies (iOS/iPadOS), and document management systems.

•             Demonstrated expertise in customer service, troubleshooting, and project execution.

•             Associates or Bachelor's degree preferred; equivalent experience considered.

------------------